Legal
1.1 These Terms and Conditions govern your access to and use of all services, products, and platforms provided by Data and Computer Resurrection Pty Ltd (ABN 88 211 475 009), trading as DACR.
1.2 By engaging DACR for any service, creating an account, or continuing to use any DACR service, you agree to be bound by these Terms.
1.3 If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not have that authority, you must not accept these Terms.
DACR provides technology services to businesses and individuals across Australia, including:
(a) NBN Internet Services — residential and business broadband, currently priced from $69 to $257 per month;
(b) Microsoft 365 — licensing, provisioning, and ongoing management, from $22 to $37 per user per month;
(c) Coro Cybersecurity — cloud-based cybersecurity platform, from $10 to $19 per user per month;
(d) ThreatDown EDR — endpoint security software, from $6 to $18 per user per month;
(e) Managed IT Services — proactive monitoring, helpdesk support, and IT administration, from $79 to $179 per month;
(f) Data Recovery Services — recovery of data from failed, corrupted, or damaged storage media.
Some services are provided by DACR as a reseller of third-party platforms. Your use of those platforms may also be subject to the relevant third party's own terms and conditions.
3.1 You must be at least 18 years of age. DACR services are available to businesses and individuals located in Australia.
3.2 You agree to provide accurate, current, and complete information during registration and to keep it up to date. You are responsible for maintaining the confidentiality of your account credentials.
3.3 Identity verification is a mandatory requirement to access DACR services (see clause 5).
4.1 All DACR services are billed monthly in advance unless otherwise stated in a Service Schedule.
4.2 All prices are in Australian Dollars (AUD) and include GST where applicable. A tax invoice will be issued for each billing cycle.
4.3 Payments are processed by Stripe, Inc. DACR does not store your full card details.
4.4 If payment remains outstanding for more than 7 days after the due date, DACR may apply a late payment fee and/or suspend access to services until the outstanding balance is settled.
4.5 DACR will provide at least 30 days' written notice of any price changes.
4.6 Refunds are assessed on a case-by-case basis in accordance with Australian Consumer Law.
5.1 DACR uses Stripe Identity to verify the identity of new customers during onboarding. You will be required to provide government-issued identification and, where applicable, a selfie or liveness check.
5.2 Identity data is processed by Stripe in accordance with their Privacy Policy. Failure to complete identity verification will result in DACR being unable to activate or continue providing services.
6.1 All services are provided on a best-effort basis unless a specific Service Level Agreement (SLA) is set out in a signed Service Schedule.
6.2 DACR will endeavour to provide at least 48 hours' advance notice of planned maintenance that may affect service availability.
6.3 DACR is not liable for faults, outages, or performance issues on the NBN or other third-party networks beyond our direct control.
You must not use DACR services to: engage in illegal activity; send spam or unsolicited communications in breach of the Spam Act 2003; gain unauthorised access to any computer system; resell DACR services without prior written agreement; or consume bandwidth in a manner that unreasonably impacts other users.
8.1 Standard support is available Monday to Friday, 10:00 am to 2:00 pm Australian Eastern Standard Time (AEST), excluding Queensland public holidays.
8.2 Extended support hours are available by appointment. Contact DACR to arrange.
8.3 DACR targets acknowledgement of all support requests within 1 business day.
8.4 The DACR AI desktop support agent provides automated diagnostics and ticket-raising capability outside standard hours and is available as a supplement to, not a replacement for, human support.
9.1 By installing the DACR AI desktop support agent, you consent to the collection of device diagnostic data as described in our Privacy Policy.
9.2 The AI support agent provides automated diagnostic suggestions only. It is not a substitute for professional technical advice. DACR is not liable for any loss arising from reliance on automated diagnostic outputs.
9.3 You must not reverse-engineer, modify, or redistribute the DACR AI support agent.
All software, systems, tools, and materials provided by DACR remain the intellectual property of DACR or its licensors. You are granted a limited, non-exclusive licence to use these solely for the purpose of receiving DACR services during the term of your agreement. You retain ownership of your own data.
11.1 Nothing in these Terms limits any rights you have under the Australian Consumer Law that cannot be excluded.
11.2 To the extent permitted by law, DACR's total liability for any claim arising under or in connection with these Terms is limited to the fees paid by you to DACR in the 3 months preceding the event giving rise to the claim.
11.3 DACR is not liable for any indirect, consequential, special, or incidental loss or damage, including loss of revenue, loss of data, or business interruption.
12.1 You may cancel services by providing 30 days' written notice to DACR.
12.2 DACR may immediately suspend or terminate your account if you breach these Terms, fail to pay amounts due, or engage in conduct that is harmful to DACR or other customers.
12.3 Upon termination, you have 30 days to retrieve your data before it is securely deleted.
These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of Queensland. The parties agree to attempt good-faith negotiation before commencing any legal proceedings.
DACR will provide at least 30 days' email notice of any material changes to these Terms. Continued use of DACR services after that notice period constitutes acceptance of the updated Terms.
DACR collects and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to our Privacy Policy for full details.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force. DACR's failure to enforce any right does not constitute a waiver. These Terms, together with any applicable Service Schedule, constitute the entire agreement between you and DACR for the relevant services.
For legal enquiries: [email protected] or [email protected]
Phone: (07) 5241 4342
Data and Computer Resurrection Pty Ltd · ABN 88 211 475 009 · Brisbane / Gold Coast QLD, Australia