We Fix Your Computer
From Anywhere

Yes. Your DACR session is encrypted end-to-end. You can see everything the technician does on your screen in real time, and you can disconnect at any moment by closing the app or pressing the big red Disconnect button. We never access your computer without your permission and a session code you provide.

Most software issues can be fixed remotely — including slow computers, viruses and malware removal, Windows errors, Office and email setup, printer problems, software installation, browser issues, backup configuration and network settings. Hardware faults, physical damage or some hardware-level problems may require an on-site visit.

DACR Remote Support is a portable app — it doesn't install anything permanently. When you close it, the session ends completely. No background services are left running and no permanent access is maintained.

For Priority Sessions, we aim to connect within 30 minutes during business hours. Pay As You Go sessions are based on technician availability — you'll be given an estimated wait time when booking. For urgent issues, call us directly on (07) 5241 4342.

Yes — your computer needs an internet connection for a remote session. If your internet itself is the problem, remote support won't be possible and we'd need to arrange an on-site visit instead.

If after assessment the issue requires hands-on hardware work, we'll let you know clearly and arrange an on-site visit. You won't be charged for a remote session if we determine within the first 15 minutes that it can't be resolved remotely.